Book

Frequently asked questions

Bookings, payments and cancellations

If your rate is the Flexible Rate, you can modify or cancel your booking free of charge up to 72 hours before the arrival date.

On the other hand, if your rate is Non-Refundable, it cannot be modified or cancelled, and in the event of cancellation, change or no-show, the accommodation amount will not be refunded.

All our bookings are with advance payment. We do not offer the option to pay at the accommodation, but you can choose the flexible rate and you will have the possibility to request a refund up to 72h before arrival.

Yes, if you already have a booking, you can add extra services as long as they are available and you request them at least 48 hours before your arrival.

To arrange this, contact our team at info@miluna.es, by calling 925 679 229, or by filling in our contact form.

The bubbles are designed to be enjoyed in any weather. Watching the rain fall on the transparent roof from the comfort of your bed is a magical experience. The climate control and insulation ensure your comfort regardless of the weather outside.

On the other hand, due to weather conditions or force majeure, the establishment reserves the right to cancel any booking. In that case, you may choose between:

  • Rescheduling the booking to a new date once the impediment has ended, or
  • Cancelling the booking, with a full refund of the amount paid

Bubble rooms and equipment

Each room includes access to your private plot, climate control, a telescope and a private bathroom. Depending on the suite category, you will also enjoy an outdoor or indoor hot tub, a lounge area and additional square metres.

All our bubbles have an outdoor hot tub, except for the Bubble Room Suite Lunas de Júpiter, which does not have one.

In addition, you can round off your experience with our Flotarium, to enjoy an even more relaxing moment during your stay.

That’s right – all our bubbles have a complete indoor bathroom, including the shower of course.

Yes. All our rooms have a minibar, as well as a coffee/tea maker.

As you can imagine, a television on the moon is a strange thing, since there is sooo much to contemplate in lunar territory that we believe this experience is best enjoyed by disconnecting and staying in touch with nature. That said, we do have a Wi-Fi network in all rooms in case you need to connect.

Yes, we have WiFi in all the rooms and throughout the main building.

Of course! You will always be able to choose the temperature of your luna depending on the time of year. Everything to make sure you are neither cold nor hot.

Our hot tubs are filled and emptied daily, so when you arrive at your luna you can fill it at the moment and at the temperature you wish, making it possible to use them at any time of the year.

Privacy, comfort and house rules

Absolutely. The 12 rooms are spread over more than 4 hectares, each on its own private plot with its own garden. This ensures that you will neither hear nor see other guests.

Each luna has its own private fenced plot surrounded by vegetation to fully preserve privacy from any angle. For us, our guests’ privacy has been one of our top priorities.

Only on the plot but not inside the rooms.

Pets are not allowed at Miluna, so it is not possible to host dogs in our bubbles.

Gastronomic services

Yes, we offer breakfasts and dinners that you can enjoy in the privacy of your plot. Our culinary proposal is based on local products and home-inspired preparations. You can check our menu.

At Miluna you can enjoy breakfast, available with prior booking and at an additional cost.
You can see all the options on our breakfast menu.

Breakfast includes a selection of sweet and savoury products, accompanied by hot drinks and options for different preferences.

Experiences, wellness and activities at Miluna

You can relax in our pool, enjoy the flotarium, book a massage, do yoga, use the bicycles, explore the natural surroundings or plan excursions to Toledo and the surrounding area with our team.

Beyond gazing at the sky from your private luna, here are some activities to make your trip unforgettable:

  • Flotarium: a relaxation activity that you can enjoy as a couple, floating in a private heated pool with a high salt content, so that in a horizontal position you can relax your muscles, improving blood circulation and skin health. Sessions last about 45 minutes and are priced separately.
  • Massages: if you have come to our lunas, it is because you are looking for a relaxing getaway. Enjoy a relaxing or deep tissue massage for 45 minutes and round off your lunar experience.
  • Selections: We offer different selections for you to enjoy on arrival at your luna. You can check the different selections on our website.
  • Bikes: Our environment is pristine and right in the middle of nature; discover our surroundings by bike thanks to our free service for guests.
  • Pool (June-September): All our travellers are invited to our pool! This service is completely free, and for those who thought there was no water on the moon… don’t worry, we also take care of the towels.
  • Dinners: We have a menu with different options for all tastes. Have dinner at our hotel without having to travel and enjoy our most celestial dishes during the starry night. You can check our menu on the website.

Activities and surroundings

There are plenty of activities to enjoy and to escape from it all around Miluna, although most of them are about 45 minutes from the hotel.

  • Wine tasting
  • Different routes and trails for cycling.
  • Walking through the tranquillity of nature.
  • Visit to the Barrancas de Burujón
  • Visit to El Bosque Encantado
  • Visit to the Cuevas del Cerro del Águila
  • Horse-riding routes
  • Visit to the olive oil museum with a tasting of local products.

Choose the options that best fit your plan and, if you don’t have time to do all the ones you would like… you can always come back to visit us!

Gift boxes and gift experiences

No. The price of our gift boxes varies depending on the experience you wish to give. The factors that determine the amount are:

The type of bubble (room), extras included, and date flexibility.

You can check all updated prices and the available options in our gift box catalogue.

Yes, all our gift boxes have an expiry date of 365 days from the date of purchase, so you will have a full year to enjoy the experience.

Click on the “gift” button at the top right of the website. There you will find different packs designed for all kinds of getaways – you’re sure to choose well with any of them.

Surprises and special services

Of course. We offer special selections to make your stay even more memorable: a board of Iberian meats, wellness products, cava or wine, a cake for two, a bouquet of flowers or festive decoration. Perfect for romantic surprises, anniversaries or any special celebration. Check with our team for availability and rates.

Accessibility, children and mobility

We would love to, but we do not have rooms adapted for people with reduced mobility.

You can come with children with no problem at all. Our Suite Deluxe category – Lunas de Urano – has a double sofa bed so your children can sleep there. We do not have a cot, but if you prefer and have a baby, they can sleep in your king-size bed. In any case, for more information it is best to contact the reception team.

How to get there and parking

Yes, we have parking included for guests on the Miluna premises.
There is no need to book in advance and there is no extra cost.

Yes, it is possible to get to Miluna without your own vehicle. There are public transport options, although they may vary depending on the point of origin and the necessary connections.

 

For this reason, we recommend that you get in touch with our team, who will be able to tell you the best way to get here according to your point of departure and help you organise the trip so that it is as comfortable as possible.

It is also possible to arrive by taxi, Cabify or other private transport services from Madrid, with an approximate duration of 45 minutes.

Left wanting more?

Don’t leave curiosity behind the screen – come and live it first-hand. Every moment at Miluna is designed for you to feel it, enjoy it and remember it. Under the stars, surrounded by nature and silence, your moments become memories you won’t want to end.